TERMS & CONDITIONS

These terms and conditions apply to all agreements entered with Motherhoodstudio AB, referred to as Motherhoodstudio in the following. By placing an order, acknowledge that you without any limitations accept these general terms and conditions. Motherhoodstudio reserves the rights to change these terms and conditions and update the online retail at any time. Users are responsible for keeping themselves updated with such changes.

PRIVACY POLICY

All personal information saved on the site will be handled with utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Motherhoodstudio. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. If you wish to end your Motherhoodstudio subscription, you may do so by sending an email to hello@mother-hood.com. State your name and email address and a short description of the matter in the email message. All customers paying by card are subject to validation checks. Motherhoodstudio reserves the right to delay any order if fraud is suspected.

SHIPPING INFORMATION

As soon as we receive your order we will send you an order confirmation by email including your order number. Once your order is packed up and ready to go we will send you a second email with a tracking number to let you follow your package as it makes its way to you – yay!

We ship orders Monday – Friday 9am-6pm CET with exception of Swedish National Holidays.

Kindly note that all orders are subject to payment clearance and stock availability.

EUROPEAN UNION SHIPPING

Sweden  

DHL Express delivery

DHL Freight servicepoint

 

Next day

1-3 days

 

125 SEK

75 SEK

Denmark DHL Express delivery

DHL Standard delivery

1-2 days

1-4 days

150 DKK

100 DKK

Finland DHL Express delivery

DHL Standard delivery

1-2 days

1-4 days

20 EUR

15 EUR

UK DHL Express delivery

DHL Standard delivery

1-2 days

3-7 days

20 GBP

15 GBP

Other DHL Express delivery

DHL Standard delivery

1-2 days

3-7 days

25 EUR

20 EUR

All orders within the European Union are shipped DDP (Delivery Duty Paid) – i.e. your order will not be subject to any additional charges.

INTERNATIONAL SHIPPING

USA & Canada DHL Express delivery 1-3 days 20 EUR
Norway DHL Express delivery

DHL Standard delivery

1-2 days

2-7 days

150 NOK

100 NOK

Switzerland DHL Express delivery

DHL Standard delivery

1-2 days

3-7 days

20 EUR

15 EUR

Asia & Australia DHL Express delivery 2-4 days 30 EUR

All international orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.

SHIPPING SERVICES

DHL Express / Standard Delivery – Your order will be delivered to your home address before 6 pm. DHL will give you a call ahead of delivery. The courier will require a signature upon delivery. If you are not available at the time of attempted delivery, you can arrange a new delivery time with DHL using your tracking number for reference. Kindly note that delivery to rural addresses can result in longer delivery times.

DHL Freight Servicepoint – Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected.

IMPORTANT INFORMATION

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.

RETURNS & EXCHANGES

Motherhoodstudio has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back for a refund or exchange.

Please always contact Motherhoodstudio by email at hello@mother-hood.com including your order number before returning any items. Please also let us know if you are missing your return shipping label and we will provide you with one.

We handle returns and exchanges during business hours 9 am – 6 pm CET.

SWEDISH RETURNS

Pack your order in the original shipping box, or equivalent.

Place the provided return shipping label on the box and hand in at your local delivery point. Please note that you will bear the cost of return shipping (75 kr), deducted from your refund.

Once we have received your return safe and sound, your refund will be credited to the same payment method from which the order was originally paid. Please allow up to 7 business days

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods (including shoe box and/or dustbag) more than was necessary.

EUROPEAN UNION RETURNS

Pack your order in the original shipping box, or equivalent.

Place the provided return shipping label on the box and contact your local DHL office to arrange for a pickup. Please note that you will bear the cost of return shipping, deducted from your refund. We will use the cheapest option available for your region to return the order.

Once we have received your return safe and sound, your refund will be credited to the same payment method from which the order was originally paid. Please allow up to 7 business days from when we receive the return for the balance to update.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods (including box and/or dustbag) more than was necessary.

INTERNATIONAL RETURNS

Pack your order in the original shipping box, or equivalent.

Place the provided return shipping label on the box and contact your local DHL office to arrange for a pickup. Please note that you will bear the cost of return shipping, deducted from your refund. We will use the cheapest option available for your region to return the order.

Please note that it is your responsibility to notify your local authorities about the return, relieving you of any duties or taxes for the item(s) you do not wish to keep.

Once we have received your return safe and sound, your refund will be credited to the same payment method from which the order was originally paid. Please allow up to 7 business days from when we receive the return for the balance to update.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods (including box and/or dustbag) more than was necessary.

HOW DO I MAKE AN EXCHANGE?

Purchased items are exchangeable into a different size or color. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at mother-hood.com.

IMPORTANT INFORMATION

Items must be returned to us in perfect condition accompanied by the return information label.

Make sure all products are exactly as you received them, with tag and seal still attached.

We prefer that items are returned through Motherhoodstudio return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport at your own risk.

QUALITY GUARANTEE

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

PAYMENTS

PAYMENT TERMS

When placing an order with Motherhoodstudio the order amount will be reserved on your credit card. Payment is only debited from your card at the time of dispatch. Also note that, for security reasons, we do not store any payment information in our database.

PAYPAL

If you choose this method of Payment, you will be redirected to PayPal to complete your order. Simple, safe and secure. If you have more questions regarding your payment please contact PayPal

TOP